Refund policy

RETURN AND REFUND POLICY

Return Window Customers have 14 days from the date of delivery to request a return.

Eligibility for Returns Due to the nature of our products (food supplements, oils, honeys, and personal care items), we can only accept returns if:

  • The product is unopened and the seal remains intact
  • The product is in its original packaging
  • The product has not been used or tampered with

For health and hygiene reasons, we cannot accept returns of opened, unsealed, or used products.

Return Process To initiate a return:

  1. Contact us at [your email] within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and our return address

Return Shipping Customers are responsible for return shipping costs. We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit.

Refund Processing

  • Refunds will be processed within [5-10] business days after we receive and inspect the returned product
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation once your refund has been processed
  • Please allow [3-5] business days for the refund to appear in your account

Non-Refundable Items

  • Opened or unsealed products
  • Products showing signs of use
  • Products not in original packaging

Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately at [your email] with photos of the damage. We will arrange a replacement or full refund at no cost to you.