Shipping policy

SHIPPING POLICY

Last Updated: [07.11.2025]

1. PROCESSING TIME

Orders are typically processed within 1-3 business days (Monday-Friday, excluding UK bank holidays). You will receive an email confirmation once your order has been dispatched with tracking information.

Please note: Processing times may be extended during peak periods or promotional events.

2. SHIPPING METHODS AND DELIVERY TIMES

We ship throughout the United Kingdom using Royal Mail.

UK Shipping Options:

  • Royal Mail 1st Class: 1-2 business days - £5.99
  • Royal Mail 2nd Class: 2-3 business days - £4.90
  • Free Standard Shipping: Orders £50.00 and over - FREE

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location and Royal Mail schedules.

3. SHIPPING DESTINATIONS

We currently ship to addresses within the United Kingdom only.

4. ORDER TRACKING

Once your order is dispatched, you will receive:

  • A shipping confirmation email
  • A tracking number (where available)
  • Information to track your parcel with Royal Mail

You can use this information to monitor your delivery progress.

5. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Your delivery address
  • The total value of your order
  • Your selected shipping method

Free Shipping: Automatically applied to all orders of £50.00 or more.

All shipping costs include VAT where applicable.

6. DELIVERY REQUIREMENTS

  • Royal Mail will attempt delivery to your address
  • If you're not home, Royal Mail will leave a card with instructions for redelivery or collection at your local Post Office
  • Please ensure your address details are complete and accurate

7. DELAYS AND ISSUES

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Adverse weather conditions
  • Royal Mail service disruptions
  • Incorrect or incomplete shipping addresses
  • UK bank holidays

We are not responsible for delays caused by Royal Mail beyond our control. If your order is significantly delayed, please contact us and we will work with Royal Mail to resolve the issue.

8. INCORRECT OR INCOMPLETE ADDRESSES

Please ensure your shipping address is complete and accurate. We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delays caused by incomplete or inaccurate address information
  • Additional charges for address corrections or redelivery

9. LOST OR DAMAGED PACKAGES

Lost Packages: If your tracking information shows your package as delivered but you haven't received it:

  1. Check with neighbours or household members
  2. Check your local Post Office if a card was left
  3. Look around your property for safe places Royal Mail may have left it
  4. Contact us within 48 hours at [your email]

Damaged Packages: If your package arrives damaged:

  1. Take photos of the damaged packaging and products
  2. Contact us immediately at [your email]
  3. Do not discard the packaging until we've resolved the issue

We will work with you to arrange a replacement or refund for damaged items.

10. PRODUCT CARE DURING TRANSIT

Our products (including shilajit, oils, honeys, and supplements) are carefully packaged to withstand normal shipping conditions. However:

  • Products should be stored properly upon receipt according to label instructions
  • Extreme temperatures during transit are beyond our control
  • If you receive a product that appears compromised, contact us immediately

11. CUSTOMS AND DUTIES

For UK domestic orders, no customs charges or import duties apply. All prices include UK VAT where applicable.

12. UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to:

  • Incorrect address
  • Refused delivery
  • Uncollected from Post Office

We will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

13. CHANGES TO SHIPPING ADDRESS

Once an order has been placed, we cannot guarantee changes to the shipping address. If you need to change your address:

  • Contact us immediately at [your email]
  • We will attempt to update the address if the order hasn't been dispatched
  • Once dispatched, address changes must be made directly with Royal Mail

14. CONTACT INFORMATION

For shipping inquiries, please contact us at:

Organic Goods Email: [shahzadgroup60@gmail.com] Phone: [07412012288] Business Address: [6o North Road, Dewsbury, West Yorkshire, WF13 3AD]

15. COMPLIANCE

Our shipping services comply with Royal Mail's terms and conditions. For more information about Royal Mail services, visit www.royalmail.com

16. UPDATES TO THIS POLICY

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page with an updated revision date.